Customer Service
If you have any questions about Walkabout Harnesses, please don't hesitate to contact us:
Walkabout Harnesses
849 Almar Avenue
Suite C-277
Santa Cruz, CA
95060-5856
Toll-Free (800) 779-0439 | Local (831) 427-1375 | Fax (831) 427-1375
Email: walka1@aol.com
Sizing and Measurements
How do I get more information on sizing, or measure my pet? Visit our Sizing and Measurements page for detailed measurement instructions and general sizing charts.
Placing an Order
You can order online using our secure shopping cart. Just click on “Add to Cart” when you are viewing the product you want to order. If you would rather not order online, you can fax your order to (831) 427-1375 or send email to walka1@aol.com with your information. Just be sure and send contact information with your name, email account, mailing address, and the items you have selected for your order.
Order Processing
We do our best to get your orders to you as quickly as possible. During the business week your order will go out the same day it is received if you order before noon pacific standard time or the product will ship the next morning. It normally takes 2 - 3 business days for processing your order over the weekend. If you order next day air shipping on Friday please designate Saturday delivery or your product will arrive on Monday.
Payment Options
We accept MasterCard, Visa, American Express Cards.
Sales Tax
Walkabout Harnesses is required by law to collect sales tax on orders shipped to California residences.
Shipping
We normally ship via UPS for emergency orders. We ship USPS for standard shipping. Orders are usually shipped out the same day if we have received your order early in the day. Otherwise, the order will ship the next day. Shipping charges are calculated by weight and destination.
We ship to EVERYWHERE IN THE WORLD!!
Just enter in your country on the order form and shipping will be calculated.
International shipments: Walkabout Harnesses will not pay duties on shipments going to foreign countries. If you purchase the harness to be shipped overseas, be prepared to pay the duties on your package. We cannot pay that service for you.
Returns
Customers have 15 days to return an item that is unopened or has been cleaned thoroughly before return. A service charge may be applied if the item returned has been opened and/or requires cleaning, however, we reserve the right to refuse a refund if an item is returned open and/or soiled. The cleaning/restocking fee is $10.00.
Refunds are not available for any custom items as well as products with suspenders added on.
If you receive an item that was damaged during shipping, please contact us immediately at walka1@aol.com.
Security
This website is protected with SSL (Secure Socket Layer) encryption, the highest level in Internet security. We have made absolutely sure that the information you gives us remains secure and private.
Privacy
We value your privacy. Your secrets are safe with us. We do not sell or give out your information to anyone. Information that is absolutely needed to process your order is safe and secure with us.
